HCHRA Central Office Staff Will Work Remotely Until Water Pressure Is Restored

Due to problems with the City of Jackson’s well water systems, HCHRA’s Central Office location has no/low water pressure.  For health and safety reasons, Central Office staff will work remotely until water pressure is restored. There will be no interruption in the delivery of service to our customers.

  • All client appointments will be conducted via teleconference as scheduled.
  • Rural Transportation services are being provided as scheduled.
  • All Head Start centers remain open and student instruction will be provided as usual.
  • The May 19, 2021 Board of Directors Meeting will be conducted as scheduled.

Central Office staff will be available by phone and/or email during normal business hours from 8 a.m. to 5 p.m.  To deliver a message to a staff member, call (601) 923-1822 or email us at helpdesk@hchra.org. This applies to Central Office staff only. All other staff members are working at their assigned locations as usual. Hours of operation and points of contact remain the same.

We will continue to monitor conditions and keep you updated on any operational changes. The latest updates can always be found here on our website at www.hchra.org.

If you are a Hinds County resident who would like to schedule an appointment for services, go online to hchra.itfrontdesk.com or call (601) 962-5935.

HCHRA Meets 100% of CSBG Program Standards

On March 24, 2021, Hinds County Human Resource Agency (HCHRA) received notice from the Mississippi Department of Human Services that following a review by the Division of Community Services, HCHRA was found to have met 100% of the Community Services Block Grant (CSBG) Program organizational standards for 2020.

The Department of Health and Human Services, Office of Community Services (OCS), a federal entity, requires states to establish a set of organizational standards as part of performance management and accountability for the CSBG Program.  In the case of Hinds County Human Resource Agency, the Mississippi Department of Human Services has both the authority and responsibility for oversight for the agency’s CSBG Program.

The standards by which HCHRA’s performance was measured were designed to ensure that the agency has a capacity to provide high-quality services to low-income families and communities.  During its review, the Division of Community Services looked at HCHRA’s consumer input and involvement, community engagement, community assessment, organizational leadership, board governance, strategic planning, human resource management, and financial operations and oversight.

“In 2017, we went from achieving 95% of the standards to meeting 100%, and we have consistently met that mark for the last four years,” said Kenn Cockrell, HCHRA president and CEO. “Our goal is to maintain that level of excellence by continuing to provide exceptional service at every interaction.”

For more information on the organizational standards for CSBG eligible programs, visit https://nascsp.org/csbg/csbg-resources/performance-management/organizational-standards/.


Water Pressure Has Been Restored. Central Office Staff Will Be Onsite.

Water pressure has been restored at HCHRA’s Central Office.  Normal operations will resume on Tuesday, March 2, 2021.

As part of the Agency’s COVID-19 safety protocol, our offices are not open to the general public; however, staff will be onsite to provide assistance.  All appointments will be conducted via teleconference as scheduled.

If you would like to schedule an appointment for services, go online to hchra.itfrontdesk.com or call (601) 962-5935.