Hinds County Human Resource Agency (HCHRA) created an internal division called the Department of Family Opportunities (DFO). It was developed to meet all HCHRA’s desired case management outputs and outcomes. In addition to providing access to our internal services, HCHRA plans to maintain current partnerships and linkages with other community service providers and, whenever possible, identify and solidify additional opportunities to leverage more support for the families we serve.

HCHRA is engaged in extensive planning, training, engagement, and customization process requiring regular attendance, consensus building, and model development. The elements of the standard operating procedure include:

  • Standardized policies for service delivery, including common language and definitions.
  • Data models are organized by domains identifying services and outcomes and how they are associated for purposes of service delivery, reporting, and evaluation.
  • Assessment scales for measuring client progress and documenting achievement of outcomes.
  • A standardized case management process.
  • Service delivery map or flowchart.



Michelle Mangum

Michelle Mangum

Vice President

Michelle Mangum joined HCHRA in 2022 and serves as the Department of Family Opportunities Vice President. She is a proud graduate of Jackson State University where she obtained her Bachelor of Science in Liberal Arts with a concentration in Communications. She also has a Master’s Degree in Public Administration from Belhaven University.

Ms. Mangum is a dedicated professional with years of experience in organizational development and training of the workforce.

She is diligent in assisting families through the various steps to becoming self-sufficient. She enjoys working with children and families and feels it is a privilege to be a part of the HCHRA Family Opportunities Department.

“It has always been my passion to work in the field of social services.  I truly believe that it is my calling to be a servant and not to be served,” said Mangum.