Hinds County Human Resource Agency (HCHRA) created an internal division called the Department of Family Opportunities (DFO). It was developed to meet all HCHRA’s desired case management outputs and outcomes. In addition to providing access to our internal services, HCHRA plans to maintain current partnerships and linkages with other community service providers and, whenever possible, identify and solidify additional opportunities to leverage more support for the families we serve.
HCHRA is engaged in extensive planning, training, engagement, and customization process requiring regular attendance, consensus building, and model development. The elements of the standard operating procedure include:
- Standardized policies for service delivery, including common language and definitions.
- Data models are organized by domains identifying services and outcomes and how they are associated for purposes of service delivery, reporting, and evaluation.
- Assessment scales for measuring client progress and documenting achievement of outcomes.
- A standardized case management process.
- Service delivery map or flowchart.
MEET OUR DFO LEADERSHIP TEAM
Karlyn D. Henderson, M.A.
Karlyn D. Henderson, M.A., is a dynamic leader serving as the Vice President of the Department of Family Opportunities, a position she assumed in May 2024 when she joined HCHRA. With a robust background in corporate leadership, Ms. Henderson has made significant contributions to renowned organizations such as The Coca-Cola Company and SunTrust Bank.
In her commitment to developing future leaders, Ms. Henderson has also been instrumental in providing comprehensive leadership development training across a wide range of sectors. Influential corporate and government entities have sought her expertise, including UPS, Georgia Pacific, the Centers for Disease Control and Prevention (CDC), the U.S. Census Bureau, and the Federal Transit Administration. Through her work, she aims to cultivate organizations that are not only effective but also inclusive and impactful.
Karlyn’s educational background complements her extensive experience; she holds a Master of Arts in Organizational Leadership from Regent University, equipping her with the theoretical knowledge to support her practical skills. Additionally, she earned a Bachelor of Science in Computer Science from Jackson State University, laying a strong foundation for her analytical and problem-solving abilities in an ever-evolving corporate landscape.
As Vice President of the Department of Family Opportunities, Ms. Henderson oversees several community-level case management programs, including CSBG, LIHEAP, Home-Delivered Meals, Congregate Meals, Rural Public Transportation, and Title XX Transportation.
Janice M. Foster
Janice M. Foster joined Hinds County Human Resource Agency in 2022 as the Transportation Director. She earned her Associate of Arts Degree in Office Systems Technology from Hinds Community College, a Bachelor of Science in Business Administration from Jackson State University, a Master of Science in Hazardous Materials Management, and a Master of Science in Education Technology from Jackson State University.
Janice brings over 15 years of professional experience with a comprehensive understanding of the transportation industry. She holds a Class A CDL License with Double, Triple, Hazmat, and Tanker endorsements, and is an experienced Commercial Drivers Classroom Instructor. She is also certified as a Third Party Examiner for the State of Mississippi.
Jameria Demerritt
Jameria Demerritt joined HCHRA in 2023 as the Family Opportunities Supervisor-Coordinator for the Department of Family Opportunities.
She has over 16 years of experience managing fiscal operations, designing, implementing, and enforcing policies and procedures, streamlining effective processes with solid business acumen, and supporting organizational efforts.
Jameria is a Jackson, Miss native who graduated from Tougaloo College with a Bachelor’s in Political Science.
Before joining the team, she was a Fiscal Operations Associate and Human Resource Associate at Belk. She has years of banking experience in positions such as Uniform Commercial Code Specialist, Interactive Teller Machines (ITM) Lead, Teller Supervisor, and Customer Experience Specialist.
Because of her managerial experience, she will significantly help the Agency. I look forward to how she will utilize her skills to help streamline processes within DFO and enhance customer satisfaction.